About Delta Packaging
Privacy Policy
We protect perishable and sensitive products from heat, cold, and the rigors of transportation — and we protect your data the same way.
100% Data Never Sold
Delta Packaging Products ("Delta," "we," "us," or "our"), located at 14110 South Broadway, Los Angeles, CA 90061, is committed to protecting the privacy of visitors to our website at deltapackaging.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us for business inquiries.
Information We Collect
We collect information you provide directly to us and information collected automatically when you use our website.
Information you provide:
- Name, company name, job title
- Email address and phone number
- Industry and application details submitted via our quote request form
- Product descriptions, dimensions, and temperature requirements submitted for custom orders
- Any additional details included in messages to our team
Information collected automatically:
- IP address and approximate geographic location
- Browser type, version, and operating system
- Pages viewed, links clicked, and time spent on the site
- Referring URLs and search terms
- Device identifiers and session data
How We Use Your Information
We use the information we collect for the following business purposes:
- Responding to quote requests and product inquiries
- Processing and fulfilling orders for EPS foam, refrigerants, air cargo packaging, and other products
- Communicating about order status, delivery timelines, and product specifications
- Sending relevant product updates, promotions, or technical information (with your consent where required)
- Improving our website experience and product catalog
- Complying with legal obligations and resolving disputes
- Detecting and preventing fraudulent or unauthorized activity
Sharing Your Information
We may share your information with:
- Service providers: Third-party vendors who help us operate our website, process payments, manage email communications, or fulfill orders — bound by confidentiality agreements.
- Business partners: Logistics, freight, and distribution partners necessary to deliver your order.
- Legal authorities: When required by law, court order, or government regulation, or to protect the rights and safety of Delta, our customers, or others.
- Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to a successor entity.
Cookies & Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and analyze site traffic. These include:
- Essential cookies: Required for the website to function (e.g., session management, form submissions).
- Analytics cookies: Help us understand how visitors interact with our site (e.g., Google Analytics).
- Preference cookies: Remember your settings and choices across visits.
You can manage or disable cookies through your browser settings. Note that disabling certain cookies may affect site functionality. Our website is built on Drupal 11 and may set platform-level cookies for security and performance.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, including maintaining business records, complying with legal obligations, resolving disputes, and enforcing agreements. Quote and order-related information may be retained for up to seven (7) years in accordance with standard accounting and tax record requirements.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction. Our website is served over HTTPS. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your Rights & Choices
Depending on your location, you may have rights to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data (subject to legal retention requirements)
- Opt out of marketing communications at any time by contacting us or using unsubscribe links
- Request a copy of your data in a portable format
To exercise any of these rights, contact us at sales@deltapackaging.com or call (310) 538-8700.
California Privacy Rights (CCPA)
If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights regarding your personal information:
- Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you.
- Right to Delete: You may request deletion of personal information we have collected, subject to certain exceptions.
- Right to Opt-Out: You have the right to opt out of the sale of your personal information. Delta does not sell personal information.
- Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
To submit a CCPA request, contact us at sales@deltapackaging.com. We will respond within 45 days.
Children's Privacy
Our website and services are directed at businesses and professionals. We do not knowingly collect personal information from individuals under the age of 16. If we become aware that a minor has submitted personal information to us, we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will update the effective date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Delta Packaging Products
14110 South Broadway
Los Angeles, CA 90061
Mon–Fri, 7:00 AM – 4:00 PM (Pacific)